At Peltskin, we are committed to providing our customers with high-quality leather goods and exceptional service. We understand that shopping online can sometimes be challenging, and we want to ensure your shopping experience is as smooth and satisfactory as possible. Please read our Return and Exchange Policy carefully before making a purchase. By purchasing from Peltskin, you agree to the terms outlined in this policy.
2. Eligibility for Returns and Exchanges
Return Window: You have 30 days from the date of delivery to request a return or exchange. Products must be returned to us within this 30-day period to be eligible for a refund or exchange.
Condition of Items: Items must be returned in their original, unused, and undamaged condition. This includes all original packaging, tags, and accessories. We cannot accept returns for items that have been worn, used, or altered in any way.
Exclusions: Certain items are excluded from returns and exchanges due to hygiene reasons or customisation. These include:
Custom-made or personalised products.
Items marked as "Final Sale" at the time of purchase.
Gift cards.
3. How to Request a Return or Exchange
To initiate a return or exchange, please follow these steps:
1. Contact Us: Email us at Info@peltskin.com or call +44 7947 701771 to inform us of your intention to return or exchange the item. Please include your order number, the reason for the return or exchange, and whether you prefer a refund or an exchange.
2. Return Authorization: We will provide you with a Return Authorization (RA) number and detailed instructions on how to proceed. Please do not return any items without receiving this authorization, as returns without RA numbers may be refused.
3. Pack the Item: Carefully pack the item(s) in their original packaging, including all tags and accessories. Ensure the package is securely sealed to avoid damage during transit.
4. Ship the Item: Send the package to the following address:
Peltskin Returns Department: Centurion House Office 157 London Road, Staines-Upon-Thames, England, TW18 4AX, United Kingdom
Please use a trackable shipping service or purchase shipping insurance, as we are not responsible for items lost or damaged during return shipping.
4. Refunds
Processing Time: Once we receive your returned item, we will inspect it to ensure it meets our return criteria. Refunds are typically processed within 7-10 business days after we receive and approve your return. The refund will be issued to the original payment method used for the purchase.
Shipping Costs: Shipping costs are non-refundable. If you are returning an item, you are responsible for the cost of return shipping, unless the return is due to a Peltskin error (e.g., incorrect or defective item received).
5. Exchanges
Process: If you wish to exchange an item for a different size, color, or style, please specify your request when contacting us to initiate the return. Upon receiving your returned item, we will process your exchange and ship the new item to you at no additional cost (excluding shipping fees, if any).
Availability: Exchanges are subject to product availability. If the item you request is out of stock, we will inform you and offer alternative options or process a refund.
6. Defective or Incorrect Items
Report Issues: If you receive a defective or incorrect item, please contact us immediately at Info@peltskin.com or +44 7947 701771. We will provide instructions for returning the item and arranging a replacement or full refund.
Resolution: Peltskin will cover the cost of return shipping for defective or incorrect items and will expedite the shipping of replacement items.
7. Contact Us
For any questions or concerns regarding our Return and Exchange Policy, please do not hesitate to reach out:
Email: Info@peltskin.com Phone: +44 7947 701771
8. Policy Updates
Peltskin reserves the right to update or modify this Return and Exchange Policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for any updates.
Thank you for shopping with Peltskin. We appreciate your business and look forward to serving you!
