Shipping Policy

This Shipping Policy outlines the terms and conditions related to the shipping of products purchased through our online store. By placing an order with Peltskin, you agree to the terms set forth in this policy.

1. Shipping Information

Address: Centurion House Office 157, London Road, Staines-Upon-Thames, England, TW18 4AX, United Kingdom.
Email: Info@peltskin.com
Phone: +44 7947 701771

2. Shipping Methods and Costs

  • Shipping Methods: We offer various shipping options through our Shopify store. The available methods will be presented to you at checkout.
  • Shipping Costs: Shipping costs are calculated based on the delivery location, weight, and size of the order. The exact shipping cost will be displayed at checkout before you complete your purchase.

3. Processing Time

  • Order Processing: Orders are processed within 1-2 business days of receipt. During peak periods or sales events, processing times may be slightly longer.
  • Shipping Time: Once your order is processed, it will be shipped within 8-10 business days. Please note that this timeframe does not include weekends or public holidays.

4. Delivery Times

  • Estimated Delivery: Delivery times vary depending on the shipping method chosen and the destination of the package. Estimated delivery times are provided during checkout and are subject to change based on external factors.
  • Delays: While we strive to ensure timely delivery, unforeseen circumstances such as adverse weather conditions, logistical issues, or other factors beyond our control may cause delays. We are not liable for any delays that occur once the package is in the hands of the carrier.

5. Order Tracking

  • Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track your order’s progress online.
  • Tracking Issues: If you experience issues with tracking your order, please contact our customer service team for assistance.

6. Shipping Restrictions

  • International Shipping: We currently ship to addresses within the United Kingdom and select international locations. Shipping to certain international destinations may be restricted due to shipping carrier limitations or regulatory requirements.
  • Delivery Address: Please ensure that the delivery address provided is accurate and complete. We are not responsible for any issues or delays caused by incorrect or incomplete addresses.

7. Order Changes and Cancellations

Modifications: Once an order is placed, it is processed quickly, and changes or cancellations may not be possible. If you need to modify or cancel your order, please contact us as soon as possible at Info@peltskin.com or +44 7947 701771. We will do our best to accommodate your request if the order has not yet been processed.


8. Damaged or Incorrect Items

  • Damaged Items: If your order arrives damaged, please contact us immediately at Info@peltskin.com with photos of the damaged item and packaging. We will work with you to resolve the issue, which may include a replacement or refund.
  • Incorrect Items: If you receive an incorrect item, please notify us within 7 days of receipt. We will arrange for the correct item to be sent and provide instructions for returning the incorrect item.

9. Returns and Exchanges

Return Policy: For information on returns and exchanges, please refer to our Return & Refund Policy. Items returned within 30 days of receipt will be eligible for a refund or exchange according to our policy.


10. Contact Us

If you have any questions or need further assistance regarding shipping, please contact us at:

Email: Info@peltskin.com
Phone: +44 7947 701771