Privacy Policy

1. Introduction

Welcome to Peltskin. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Shopify store or interact with us. By using our website and services, you agree to the terms outlined in this policy.

2. Data Controller

Peltskin is the data controller responsible for your personal data. Our contact details are:

Address: Centurion House Office 157 London Road, Staines-Upon-Thames, England, TW18 4AX, United Kingdom
Email: Info@peltskin.com
Phone: +44 7947 701771

3. Information We Collect

We may collect and process the following types of personal data:

• Personal Identification Information: Name, address, email address, phone number.
• Payment Information: Credit card numbers, billing addresses, and other financial data necessary to complete transactions. This information is processed securely by our payment processors and is not stored by us.
• Order Information: Details about the products you purchase, including size, color, and quantity.
• Technical Data: IP address, browser type, operating system, referral source, and browsing behavior on our website.
• Communication Data: Records of your correspondence with us, including email communications, customer service interactions, and feedback.

4. How We Use Your Information

We use your personal data for the following purposes:

• Order Processing: To process and fulfill your orders, including managing payments, delivering products, and handling returns.
• Customer Service: To respond to your inquiries, provide support, and resolve any issues.
• Personalization: To enhance your shopping experience by personalizing content, recommendations, and offers based on your preferences and purchase history.
• Marketing: To send promotional materials, newsletters, and special offers, subject to your consent where required.
• Legal Compliance: To comply with legal obligations and protect our rights, including preventing fraud and ensuring the security of our website and services.

5. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contractual Necessity: To perform our contractual obligations with you, such as processing orders and providing customer support.
• Consent: Where you have given us explicit consent to use your data for specific purposes, such as marketing communications.
• Legitimate Interests: To pursue our legitimate business interests, provided this does not override your rights and freedoms, such as improving our services and ensuring website security.
• Legal Obligation: To comply with legal requirements and regulations.

6. Data Sharing and Disclosure

We may share your personal data with the following third parties:

• Service Providers: To assist with order processing, payment processing, shipping, and customer service.
• Marketing Partners: With your consent, to send you promotional materials and offers.
• Legal Authorities: If required by law or to protect our legal rights, we may disclose your data to regulatory authorities or law enforcement.

7. International Data Transfers

Your personal data may be transferred to, and stored at, destinations outside the UK or the European Economic Area (EEA). We ensure that such transfers are conducted in accordance with applicable data protection laws, using appropriate safeguards to protect your data.

8. Data Security

We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, loss, or destruction. Despite these measures, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we strive to protect your information.

9. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including complying with legal obligations and resolving disputes. Data retention periods vary depending on the nature of the data and applicable legal requirements.

10. Your Rights

Under data protection laws, you have the following rights regarding your personal data:

• Access: Request access to the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal data under certain circumstances.
• Restriction: Request restriction of processing under certain conditions.
• Objection: Object to processing based on legitimate interests or direct marketing.
• Data Portability: Request a copy of your data in a structured, commonly used format.
• Withdraw Consent: Withdraw your consent to processing where consent is the legal basis.

To exercise your rights, please contact us using the details provided above.

11. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website usage, and provide targeted advertising. For more information on how we use cookies and how you can manage your cookie preferences, please refer to our Cookie Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Address: Centurion House Office 157 London Road, Staines-Upon-Thames, England, TW18 4AX, United Kingdom
Email: Info@peltskin.com
Phone: +44 7947 701771

14. Complaints

If you believe that we have not complied with data protection laws, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK.